2020 NPS Survey Results Are In

Carus annually sends out an NPS® Survey. NPS, or Net Promoter Score is the percentage of customers rating their likelihood to recommend a company, a product, or a service to a friend or colleague. We ask 2 questions in our survey. The first is the standard NPS question, “How likely are you to recommend Carus products to a coworker?” which is rated on a scale of 1-10. We also include an open-ended question allowing feedback, “What is the primary reason for your score?” An NPS over 70 means your customers loyal to your company and likely are generating a lot of positive word of mouth. The higher your NPS is, the more likely it is that your customer referrals will convert into new leads and more revenue for your company.

Carus takes great pride in the annual survey results and feedback captured. It is vital for our continuous improvement to understand the voice of our customers. Carus has tracked NPS for over 5 years. This year we received the highest score to date with a 79. Additional open-ended feedback comments resulted in numerous positive feedback:

“The permanganate we use from Carus is so much more superior than any other like product we have seen or used. It is just so much better performing in many ways.”

“Long history of collaboration and successful project support”

“All of the Carus products we have received have been of the highest quality and have yet to experience a situation where we were dissatisfied in any way with either the product or service we have received.”

If your company doesn’t currently receive our NPS survey, but you have additional feedback, please reach out to us at [email protected].

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